Delivery, cancellations and refunds

Delivery and confirmation

After confirmed payment, a thank-you message and a Purchased gift tile confirm your digital gift in the selected fictional room. The room photograph does not change. Download your order confirmation from the purchase panel. If payment is pending, use Check payment before paying again. For help, contact hello@seniorcareville.org with the order reference.

Cancellations and faulty content

Where UK or EU consumer cancellation rules apply, you can ask to cancel within 14 days of purchase. We do not treat viewing or immediately receiving a gift as a waiver of those rights. Rights to remedies for faulty, unavailable or misdescribed content also remain. This is not an all-sales-final policy. If your receipt identifies Sold through Link, its applicable purchase and refund terms also apply.

How to ask

Email hello@seniorcareville.org from your checkout email and include the order reference, purchase date, item and your request. Do not send card numbers or chat transcripts. We aim to reply within five working days. Where the law requires an earlier action or refund deadline, that deadline applies. Refund arrival depends on the payment method and provider.

You can write: “I wish to cancel my SeniorCareVille purchase. Order reference: … Purchase date: … Item: … Name and reply email: … Date of request: …”. Following a full refund, the paid gift is removed. Free stories and conversations remain available.